Terms and conditions
Please read these terms and conditions carefully before using this website.
The following Terms and Conditions and any other rules including any guidelines and future modifications posted on this website (collectively the "Terms") constitute a binding agreement between Dover Street Market New York LLC ("DSM", "we", "our", "us") and you, the visitor, governing your access and use of all content, software, functionalities and services including the purchase of products on the DSM website accessed through the URL www.doverstreetmarket.com and any related micro-sites (collectively the "Site" or “DSMNY E-SHOP”).
You must be at least 18 years old to purchase products from or use any services offered on this Site. By accessing, browsing, using and/or registering for an account on the Site you acknowledge that you have read, understood, and agree to be bound by the Terms. You may also agree to be bound by the Terms by clicking a box stating acceptance if prompted.
We reserve the right, at our sole discretion, to change, modify, add, or delete portions of the Terms at any time without further notice. If we do this, we will post the changes to the Terms on this page and will indicate at the top of this page the new effective date. Your continued use of the Site after any such changes constitutes your binding acceptance of an agreement to be bound by the revised Terms. If you do not agree to abide by the Terms or any future revised Terms, do not use or access the Site. It is your responsibility to regularly review the Terms.
Buying products on our website
DSM reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
After placing an order with us, you will be sent an email acknowledging that we have received it. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us and availability of the product you have ordered is verified, we will send you an email confirming that your order has been accepted and has been dispatched. Our acceptance of your order brings into existence a legally binding contract between us.
All items are subject to availability. We will inform you as soon as possible, before accepting your order, if the goods you have ordered are not available.
Prices and Payment
All prices on the Site are given in US Dollars ($) and do not include sales tax or delivery costs. Please see the FAQs for current delivery costs and delivery dates by clicking here.
In the United States all sales on the Site that are shipped to an address within New York State are subject to Sales and Use Tax. The sales tax will vary depending on where the merchandise is shipped and will be calculated at checkout. Items of clothing and footwear costing less than $110 are exempt from the 4% sales tax in New York State as well as the additional local sales tax charged by New York City and certain counties.
For international customers, there is no sales tax on orders placed. Please note that we have no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable. You must pay by debit or credit card at the time of the order. The price of any product is the price listed at the date and time of your order. We may change the price of any product before you place an order. Before accepting your order, we will inform you if a product's correct price is higher than that stated in your order and you may cancel the order.
Cancellation and Returns
Cancellation by you
You have the right to cancel your order within 14 business days of receipt of the goods. If you want to cancel your order, you need to notify us in writing within those 14 days and request a Return to Vendor number (RTV). Once you have notified us, the cost of merchandise that was debited from your credit or debit card will be re-credited to your account as soon as possible, and in any event, within 30 days of your order. Shipping costs will not be refunded.
Conditions in relation to returns
All items intended for return must have a Return to Vendor number (RTV). RTVs must be obtained within 14 business days of receipt of delivery by clicking here and completing the RTV form. We will then reply with an RTV number. Once you have received this number, please ensure that you follow the instructions emailed to you.
Notification of returns received beyond 14 days will not be accepted. For all returns, except where the item is defective, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside of the USA.
International customers will also be responsible for all international customs duties levied, even if the item you received is defective.
We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. Do not remove tags until you are completely satisfied that the items will not be subject to return. Items must be returned with their original packaging, including, in the case of shoes, original boxes. Unless a perfume is defective, it may not be returned unless it is in new, unopened condition with all original packaging intact. We do not permit the return of sale merchandise or provide refunds on it.
Personalized items or goods which have been made to a customer's specification may not be returned.
For reasons of hygiene we do not accept the return of any beauty product or fragrance, pierced earings, ladies' and men's briefs, or swimming suits and bikini bottoms, unless the protective adhesive strip is still in place or the item is unsoiled and in a saleable condition.
Defective items will only be accepted if the goods we have delivered to you were damaged on arrival. All items returned as defective will be inspected and any items deemed subject to fair wear and tear will not be accepted as defective. Where possible, items may be repaired on request, but only where such items are deemed defective and repairable. Repairs do not come with any guarantees.
We will replace a defective item if a replacement is in stock and available. If you wish to be sent a replacement or request an exchange, please make your request clear when completing your RTV request form. As stated above, the RTV form must be submitted to us within 10 days of receipt of your merchandise.
If we are unable to offer you a replacement, we will refund the value of the item at the time of purchase. International clients will be responsible for all duties levied upon shipping, even if an item is deemed defective. Please note that refunds onto credit cards can take up to 30 days and are subject to your bank’s refund regulations.
Use of Site Content
All content on the Site is the property of DSM or its licensors who have all right, title and interest in the content, including but not limited to any copyrights, trademark rights, patent rights, database rights, moral rights, sui generis rights and other intellectual property and proprietary rights therein. Use of the Site does not grant to you ownership of any content, code, data or materials you may access on the Site. Subject to these Terms, no content may be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, without the prior written permission of the DSM or the owner of the content. Except as otherwise set forth in the Terms, any use of the content is strictly prohibited.
The trademarks, logos, trade dress, trade names and service marks displayed on the Site (collectively the "Trademarks"), whether registered or unregistered, may not be copied, imitated or used, in whole or in part, in connection with products and/or services that are not related to, associated with, or sponsored by DSM that are likely to cause customer confusion, or in any manner that disparages or discredits the rights holders, who may or may not be affiliated with, connected to, or sponsored by DSM. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of the DSM or the third party that may own the applicable Trademark. Your misuse of the Trademarks displayed on the Site is strictly prohibited. DSM will aggressively enforce its Trademark rights to the fullest extent of the law, including seeking criminal prosecution.
The New York Courts (State and Federal) shall have sole jurisdiction over any controversies regarding the use of the Site not subject to the arbitration clause above; Any action or other proceeding which involves such a controversy shall be brought in those courts in New York, New York and not elsewhere. The parties waive any and all objections to venue in those courts and hereby submit to the exclusive jurisdiction of those courts.